WELCOME TO TRIBU
Intelligent Helpdesk Solutions
Advanced platform that automates level 1 IT support issues using AI-powered interface
Talos will respond with an easy to use card to create a note for any ticket you’re a resource on.
Always wanted to have a 24/7 IT helpdesk? Well now you can! Let the Bot do the work while you sleep
New Ticket Arrival
When a new ticket arrives, you want your team to know and respond as soon as reasonably possible.
New Ticket Idle Notification
Whenever a ticket has been idle for too long, commonly if there’s been no initial response to the end user with half your SLA requirement, Talos will mention the assigned resource in Teams so that it appears in both the channel and that resource’s Teams Activity feed. You’ve just been pinged by Talos to get onto it
Welcome to AI and Natural Language Processing
We know that the big problem solving tasks don’t happen with those pesky Level 1 requests. But that’s most of our workload! Let’s get rid of it. Automate it, so many tasks are fixable with simple instructions or automated scripts that just need verification with the end user
We have set the goal to solve level 1 IT Support issues using Artificial Intelligence
Tribu is solving the two most common problems with IT Support:
- Level 1 engineers don't want to be level 1 engineers for their entire career, high staff turnover
- Level 1 engineers don't like to communicate with customers
A seamless integration between your existing IT helpdesk software, PSA, Teams, communication and TRIBU Artificial Intelligence!
We know the struggles of running an IT helpdesk - that's why we bring you TRIBU!
An AI solution that fits with your existing IT Helpdesk to make your job easier and the customer experience amazing!