WELCOME TO TRIBU
Intelligent Helpdesk Solutions
Advanced plataform that automates level 1 IT support issues using AI-powered interface
Talos will respond with an easy to use card to create a note for any ticket you’re a resource on.
Always wanted to have a 24/7 IT helpdesk? Well now you can! Let the Bot do the work while you sleep.
New Ticket Arrival
When a new ticket arrives, you want your team to know and respond as soon as reasonably possible.
New Ticket Idle Notification
Whenever a ticket has been idle for too long, commonly if there’s been no initial response to the end user with half your SLA requirement.
Welcome to AI and Natural Language Processing
We know that the big problem solving tasks don’t happen with those pesky Level 1 requests. But that’s most of our workload! Let’s get rid of it. Automate it, so many tasks are fixable with simple instructionsor automated scripts that just need verification with the end user
Stop losing clients to bad customer service, Improve your customer service without over resourcing
Win over more customers with less effort & Give the customer service to your clients they deserve
Automating receipt of requests, responses to clients, informing staff in real time, fixing level 1 IT issues, is just the beginning.
Is that resolution far too long and maybe… A bit nonsensical?
Has a ticket been open without a response too long?
Keep your technical staff productive
Automating receipt of requests, responses to clients and informing staff in real time with what is happening.
Always wanted to have a 24/7 IT helpdesk? Well now you can! Let the Bot do the work while you sleep
Need an extra 15 minutes to finish the current request before you can jump on that next item?
We have set the goal to solve level 1 IT Support issues using Artificial Intelligence
Tribu is solving the two most common problems with IT Support:
- Level 1 engineers don't want to be level 1 engineers for their entire career, high staff turnover
- Level 1 engineers don't like to communicate with customers
A seamless integration between your existing IT helpdesk software, PSA, Teams, communication and TRIBU Artificial Intelligence!
We know the struggles of running an IT helpdesk.